DIGITAL TRANSFORMATION OF SOCIAL WORK: ARTIFICIAL INTELLIGENCE BETWEEN DEVELOPMENT PROSPECTS AND ETHICAL RISKS

• Anna Savushchyk

  Rivne State University for the Humanities

  https://orcid.org/0009-0001-3884-4343

The article explores the opportunities and challenges of implementing artificial intelligence and digital technologies in social work. Emphasis is placed on adapting social services to contemporary needs, increasing the efficiency of client support, and protecting personal data. It provides an analysis of international experiences and Ukrainian initiatives, including the national Concept for AI Development. Key areas of application examined include forecasting social issues, automating administrative and service delivery processes, employing chatbots for client consultation, monitoring emotional well-being, and assisting vulnerable populations. Ethical risks are highlighted, such as algorithmic bias, privacy concerns, and the necessity of obtaining informed consent. The article underscores that AI is not intended to replace human professionals but to complement their work, augment decision-making, and improve service outcomes. Effective implementation in Ukraine requires digital literacy among social work practitioners, comprehensive legal and regulatory frameworks, and coordinated collaboration among government bodies, communities, and international partners. The findings indicate that the responsible integration of AI can contribute to a more responsive, efficient, and ethically grounded social work practice, provided that ethical safeguards and human-centered approaches remain central.

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Copyright (c) 2025 Anna Savushchyk

This work is licensed under a Creative Commons Attribution 4.0 International License.